Contact Us
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Business Address
34 N Franklin Ave, Ste 687 2611
Pinedale, WY 82941
United States
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Phone
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Customer Service Hours
Monday – Friday: 10:00 AM – 6:00 PM EST
Saturday: 8:00 AM – 6:00 PM EST
Sunday: 9:00 AM – 5:00 PM EST
Send Us a Message
Fill out the form below and we’ll get back to you within 24 hours.
[contact-form-7 id=”contact-form” title=”Contact Form”]
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1-3 business days (Monday-Friday). Transit time is typically 5-12 business days depending on your location. You’ll receive a tracking number via email once your order ships.
What is the 30-Day Alive & Thrive Guarantee?
If your plant arrives unhealthy or fails to thrive within 30 days of delivery (with proper care and correct growing zone), we’ll send a free replacement. Simply contact us with a photo of the plant.
Can I return a plant?
Due to the nature of living plants, we cannot accept returns on plants. However, our 30-Day Guarantee covers unhealthy arrivals. Garden supplies can be returned within 30 days in original packaging — customer pays return shipping.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Klarna. All payments are processed securely through SSL-encrypted checkout.
How do I cancel an order?
Orders can be cancelled within 4 hours of checkout at no charge. After 4 hours, a 25% restocking fee applies. Once an order has shipped, it cannot be cancelled. Contact us at [email protected].
Do you offer an extended warranty?
Yes! We offer an optional 1-Year Extended Warranty that provides a one-time replacement via store credit. Customer pays replacement shipping. You can add this option during checkout.
How do I contact customer service?
You can reach us via email at [email protected], by phone at +1 (708) 426-2288, or through our contact form. Our customer service is available Monday-Friday 10AM-6PM EST, Saturday 8AM-6PM EST, and Sunday 9AM-5PM EST.