Frequently Asked Questions

Orders are processed within 1-3 business days (Monday-Friday). Transit time is typically 5-12 business days depending on your location. You’ll receive a tracking number via email once your order ships.

If your plant arrives unhealthy or fails to thrive within 30 days of delivery (with proper care and correct growing zone), we’ll send a free replacement. Simply contact us with a photo of the plant.

Due to the nature of living plants, we cannot accept returns on plants. However, our 30-Day Guarantee covers unhealthy arrivals. Garden supplies can be returned within 30 days in original packaging — customer pays return shipping.

We accept Visa, MasterCard, American Express, PayPal, and Klarna. All payments are processed securely through SSL-encrypted checkout.

Orders can be cancelled within 4 hours of checkout at no charge. After 4 hours, a 25% restocking fee applies. Once an order has shipped, it cannot be cancelled. Contact us at [email protected].

Yes! We offer an optional 1-Year Extended Warranty that provides a one-time replacement via store credit. Customer pays replacement shipping. You can add this option during checkout.

You can reach us via email at [email protected], by phone at +1 (708) 426-2288, or through our contact form. Our customer service is available Monday-Friday 10AM-6PM EST, Saturday 8AM-6PM EST, and Sunday 9AM-5PM EST.